Community & Support Specialist
6 Month Contract (Medical Leave Coverage)
At Hinterland, we pride ourselves in our approach to community support and the thoughtfulness of our interactions with players. We are looking for a contract Community & Support Specialist to provide coverage while one of our team members is on extended medical leave.
You should be a highly effective communications professional with 2-3 years of experience handling community and support tasks for a game with a very active community. You should have proven experience supporting a “live game”, with particular attention to PC and console player communities.
Specific responsibilities include:
Communicate effectively online using the established brand voice of the studio.
Monitor social media channels and respond to feedback from players.
Monitor community channels including forums, and interact with players in a positive manner.
Monitor support channels (using Zendesk) and help players who have run into technical issues with the game.
Liaise with the internal Test team as needed, to fulfill the above responsibilities.
Please keep in mind that this is a 6-month on-site contract, which could be extended to a full-time salaried role for the right candidate. We are not looking for remote employees for this role.
If you meet the above requirements and are eligible to work on-site in a Canadian studio, please send your applications to: email@example.com
Many thanks for reading! Due to the volume of applicants, we are only in a position to follow up with candidates who meet the above requirements.
Hinterland is an equal-opportunity employer. The studio is comprised of a multi-national, multi-ethnic team. We value a diversity of backgrounds. We also value veteran experience and a strong work ethic that supports the studio’s culture and values. Our work ethic and production methodology is built around a “Getting Stuff Done” paradigm. We embrace a flexible working environment that affords our team members the opportunity to enjoy family time and exercise self-care. We balance this out with very high expectations about the quality of output from everyone on the team. We offer a variety of perks, but do not believe perks are the same thing as culture.
(Also, everyone who joins our team gets a pair of slippers. They are nice slippers.)