Contact us with your questions, comments, suggestions.
If you’re experiencing technical issues with the game, please visit our Help Centre, where you can find answers to common questions or reach out to our Support team directly for help.
If you’d like to report a bug seen in the game, you can do so through this contact form.
You can also find information and support on our Forums.
If you have a YouTube or Twitch channel and want to produce content using The Long Dark, you have our permission to do so.
To request a key, please create a verified account on Keymailer and place a request through our page: https://www.keymailer.co/g/games/13673
For all other questions, please use the contact form below. For a business opportunity, please include “Business Opportunity” in your subject. Job applications should be submitted from the Careers page.
Hinterland is not in a position to accept unsolicited game ideas, written materials, scripts, novels, artwork, etc. This is to protect our ability to work on our own original content, as accepting unsolicited materials can expose us to legal issues. Any unsolicited documents, manuscripts, etc. along these lines will be deleted immediately. Hinterland Studio Inc. accepts no liability for these materials.
Guidelines for user-generated fan content for non-commercial use are outlined below.
GUIDELINES FOR USER-GENERATED CONTENT
We also know many of our fans like to create trailers, short films, stories, art, and other work inspired by Hinterland Studio and The Long Dark. For these fan creations, we ask that creators clearly label their work as “fan-inspired” in the title and if applicable, in the video itself. This makes it easier for us to share all the compelling fan creations that emerge from our growing community.
INNOVATION AND INTELLECTUAL PROPERTY RIGHTS
Design and innovation are at the heart of the games created, developed and marketed by Hinterland Studio Inc. We have devoted and continue to devote significant resources in research and development to design products to create memorable original interactive experiences for our users. Hinterland takes great steps to protect and enforce its intellectual property rights so that our users are made aware and are assured of the quality and the source of our products. To protect our proprietary rights and quality, we rely on a combination of intellectual property rights in the United States, Canada and internationally, including patents, trademarks, copyrights, trade secret laws, license agreements, and contractual provisions.
Only Hinterland and its authorized distributors and licensees may use the Hinterland’s intellectual property rights in advertising, promotional, and sales materials. Using our products or intellectual property rights does not give you ownership of any intellectual property rights in our products or the content you access. User-generated content based on Hinterland’s intellectual property must be clearly marked as having been created by fans, and cannot be
commercialized. For additional information see authorized use conditions and restrictions, please visit this page.
If you are unsure whether you may be infringing on any of our intellectual property rights or trademarks, or would like to discuss licensing opportunities, please contact us by using the form below.