If you have need of technical assistance, please visit our official forums, or visit our community on Steam. This will be the best and fastest way for you to get help. You will find a wealth of knowledge in both places, as well as helpful Hinterland moderators and community members who are more than happy to support you.

To log bugs or issues with us directly, please visit our public bug database here:

For additional support, please contact us at email hidden; JavaScript is required



We’re happy to field all press inquiries. Please send them to us with “Press Inquiries” in the subject.

You can download the Media Kit for The Long Dark, here.



If you have a YouTube or Twitch channel and want to produce content using The Long Dark, you have our permission to do so. This includes monetized content. We welcome all key requests but will only provide preview keys to verified accounts, to limit key scamming. Please contact us using the same credentials you use in the contact info on your channel. Please note that due to the volume of key requests we receive, we give priority to channels with 1000+ subscribers. We will only send keys to publicly verifiable contacts. This will save all of us time and help ensure you get your key in a timely manner.



We also know many of our fans like to create trailers, short films, stories, art, and other work inspired by Hinterland Studio and The Long Dark. For these fan creations, we ask that creators clearly label their work as “fan-inspired” in the title and if applicable, in the video itself. This makes it easier for us to share all the compelling fan creations that emerge from our growing community.

If creators have questions about these guidelines, be sure to contact us using the form below so we can follow up with you. Please keep in mind that The Long Dark is protected intellectual property and that we cannot support unauthorized use.



We welcome all communication. If you are a member of the press, please include “Press Inquiry” in your subject. If you have a business opportunity, please include “Business Opportunity” in your subject. Job applications should be submitted from the Careers page. We do our best to respond to all correspondence, but unfortunately due to the volume of messages we receive on a daily basis, it may take us up to 48 hours to respond.